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Volunteer Protocols

Below is an overview of Ottawa Cares volunteer protocols.

Full protocols are available to all by completing our online training module.

Preparing Drinks

Robust and reviewed

Ottawa Cares staff work in partnership with local food banks as well as Ottawa Public Health to create and update volunteer protocols for food hamper delivery. Protocols are updated frequently to reflect the latest developments in public health and best practices for food hamper delivery.

All volunteers with Ottawa Cares are asked to complete an online training module as part of the training and onboarding process. 

Writing on Tablet
Preparing Drinks
Surgical Mask

Health and Safety

  • Delivery shifts are outdoor, distanced and contactless

  • Mask use required during any indoor portions of the delivery shift


  • Volunteer pickups are staggered to avoid congestion.

  • Delivery capacity based on your car size - so you will never be overloaded. 

  • Route information provided in advance and boxes clearly labelled for quick and easy loading.

Rachel and Michelle at FB.JPG
Food Delivery

Hamper Delivery

  • Route instructions provided electronically for easy, turn-by-turn navigation

  • All hamper drop-offs are outdoor and contactless 

  • On-call support from Ottawa Cares volunteer coordinator 

Volunteer Today!

Volunteering with Ottawa Cares is an incredible way to give back to your community. Onboarding and training is quick and easy. 

What are you waiting for! Join our incredible volunteer team today!

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