Below is an overview of Ottawa Cares volunteer protocols.
Full protocols are available to all by completing our online training module.
Robust and reviewed
Ottawa Cares staff work in partnership with local food banks as well as Ottawa Public Health to create and update volunteer protocols for food hamper delivery. Protocols are updated frequently to reflect the latest developments in public health and best practices for food hamper delivery.
All volunteers with Ottawa Cares are asked to complete an online training module as part of the training and onboarding process.
Health and Safety
Delivery shifts are outdoor, distanced and contactless
Mask use required during any indoor portions of the delivery shift
Volunteer pickups are staggered to avoid congestion.
Delivery capacity based on your car size - so you will never be overloaded.
Route information provided in advance and boxes clearly labelled for quick and easy loading.
Route instructions provided electronically for easy, turn-by-turn navigation
All hamper drop-offs are outdoor and contactless
On-call support from Ottawa Cares volunteer coordinator