Health and Safety Protocols

The guidelines below should be followed in order to protect the safety of volunteers as well at the person(s) being assisted.

Ottawa Public Health

Volunteers are asked to review and follow all guidance from Ottawa Public Health.

 

 

Public Health Ontario

Volunteers are asked to review and follow all guidance from Public Health Ontario. 

Ottawa Cares Volunteer Coordinator

Josh Cassidy, 613-296-2843

BASICS

  • Strictly adhere to physical distancing guidelines laid out by Ottawa Public Health

  • Before leaving home, wash hands with soap and water for 20 seconds (best) or use hand-sanitizer (min 70% alcohol content).

  • Minimize touching one's face.

  • Wear a mask, or face cover (nose and mouth) like a scarf or bandana throughout the entire delivery.

 

PLEASE DO NOT!

  • DON’T DELIVER (let the Ottawa Cares Volunteer Coordinator know and someone else will be sent)

    • If you have any symptoms (even just cold symptoms). Stay home and take the Covid-19 Self-Assessment

    • If you have been in contact with a person who is sick OR think they are sick -- even if they have not been tested yet.

PERSONAL PROTECTIVE EQUIPMENT

  • Volunteers are encouraged to wear protective face masks and carry hand sanitizer. 

    • Cloth face masks (donated by local sewers) and hand sanitizer (donated by Big Rig Brewery) are available to volunteers by request.​

  • Ottawa Public Health discourages the use of gloves and instead encourages practising diligent hand hygiene (source).​

Delivery Protocols 

 

REGISTRATION AND SCHEDULING

  • Volunteer registration and scheduling is coordinated through local tech company InitLive. 

  • Through InitLive, weekly "volunteer shifts" will be created and sent out to volunteers the Friday before. 

    • Volunteers are invited to sign up for these shifts through InitLive.

    • Shifts are updated and sent out weekly! 

  • In coordination with the Food Bank(s) deliveries will be ready to go on:

    • RRCRC Food Bank (815 St Laurent, former Rideau High School)​​

      • Wednesdays at 11:30 a.m. ​

      • Fridays at 8:15 a.m.

    • Partage Vanier (161 Marier Ave)

      • Tuesdays, Wednesdays and Thursdays between 1:00 and 1:45 p.m.​*

      • Fridays between 10:30 and 11:15 a.m.*

      • *Delivery pick up times at Partage Vanier are typically staggered to avoid congestion. Exact pickup time is provided the evening before the delivery. 

    • Feed the Isolated Initiative

      • Wednesdays at 4:30 p.m.​

  • Drivers are asked to arrive at the Food Bank at their assigned time to pick-up their assigned orders (food hampers) and complete their deliveries. 

  • Delivery should take 1-2 hours. 

  • Deliveries are scheduled ahead of time. Volunteers will receive their route information the evening before a delivery. ​

  • We hope(!) to have more volunteers then delivery routes. In this case, Ottawa Cares will do its best to rotate drivers on a weekly basis. 

TEAMS & ROUTES 

  • Volunteer drivers will be paired in teams of two,  each volunteer driving their own car. ​​

    • Each team of two drivers will be assigned one route and will complete the assigned deliveries together (one car following the other). 

    • Both drivers can, and will be asked to, use their cars to transport boxes of food.

    • Both drivers should remain as a convoy until the deliveries are completed. 

  • Routes will be sent out via email the evening before a scheduled delivery. Below is a sample of the route information. 

 

 

 

 

 

 

PICK-UPS FROM THE RIDEAU ROCKCLIFFE COMMUNITY RESOURCE CENTRE (RRCRC)

  • Rideau-Rockcliffe Community Resource Centre) located at 815 St Laurent Blvd -- the former Rideau High School.  

    • Drive to big garage doors located at the rear of the building.  Access is adjacent to the sports fields. ​

  • Boxes available for pickup in the hallway.

    • Look for the set of regular blue doors (adjacent to the garage doors).​

  • One team picks-up at a time. 

    • If there are other volunteer teams picking up boxes for delivery, please form a queue.

  • Maintain physical distancing (6 feet) from other volunteers and Food Bank staff.

  • Wear a mask (face covering).

  • ​Orders are organized by number. Please ensure you have all the boxes for your order. 

    • Order numbers are written on the outside of the box. ​

    • The total number of boxes given out with route information is approximate. Exact number of boxes with each order will be written written on boxes next to order number (e.x. 1 of 2, 2 of 2 etc.). 

    • If unsure please ask volunteer coordinator or food bank volunteer staff. 

PICK-UPS FROM CSC VANIER (PARTAGE VANIER) 

  • Partage Vanier Food Bank located at 161 Marier ave. 

  • Pickup is from outside front of building. Volunteers can park in parking lot for loading and unloading. 

  • As the parking lot is smaller - pickup times will be staggered. Volunteers will receive a specific pickup time with their route information.

  • ​Orders are organized by number. Please ensure you have all the boxes for your order. 

    • Order numbers are written on the outside of the box. ​

    • The total number of boxes given out with route information is approximate. Exact number of boxes with each order will be written written on boxes next to order number (e.x. 1 of 2, 2 of 2 etc.). 

    • If unsure please ask volunteer coordinator or food bank volunteer staff. 

DELIVERY

​Always:

  • Follow Health & Safety Protocols for delivery.

  • If something does not look safe, do not approach the building. Instead call Ottawa Cares Volunteer Coordinator (Josh Cassidy, 613-296-2843).

  • Drive to your first delivery address.

    • Pick one driver to act as the lead car and the other as the follow car.
    • Stay together throughout the entire delivery route. 
    • Pull over at a safe place if you are lost or need to consult your phone for directions.

  • DO NOT use your phone while driving. Instead, enable navigation mode on your google maps app to give you hands-free, turn-by-turn directions to your destination.

  • Upon arrival at the delivery address, double check the order number and ensure that you have the correct box(es). Order numbers will be written on the outside of each box.

  • ​Never go into a residence. Ever.

    • Deliver the hamper(s) to the porch or front steps.
    • Knock or ring the doorbell and walk back to your car, or at least 6 ft away from the door. 
    • Visually confirm that resident receives delivery and brings it into their residence.

  • Delivering to apartment buildings.

    • When possible, volunteers will be given the phone number for residents living in apartment buildings. ​

    • Leave boxes outside building and phone the resident to come down and collect boxes. 

    • If no phone number is available, volunteers will be given the buzzer number. 

      • Only walk into lobby to buzz resident and inform them of delivery. ​

      • Apply hand sanitizer before and after entering lobby. 

      • Boxes are still to be left outside building. 

    • Under no circumstances are volunteers asked to pass beyond the lobby of a building or to deliver boxes outside an apartment door.

  • If the resident does not answer their door:

    • Never leave a box outside unattended. ​

    • Call the Ottawa Cares Volunteer Coordinator (Josh Cassidy, 613-296-2843).

    • Wait while Ottawa Cares attempts to reach the hamper recipient by phone. 

    • If a direct delivery is not possible, volunteers will be asked to return the boxes to the Food Bank.

  • You are finished delivery once all boxes on your assigned route have been delivered! Thank you.

Volunteer Protocol